Shipping Policy

Last updated: 29/08/2026

Thank you for shopping with Artikya. This policy explains how we process, ship, and deliver your order.

Order Processing Time

All orders are processed within 2–3 business days (excluding weekends and public holidays) after payment is confirmed. Orders placed during sales, promotions, or holiday periods may take slightly longer to process — we'll notify you by email if there's a significant delay.

Once your order ships, you'll receive a confirmation email with your tracking information (where available).

Shipping Coverage

We currently ship within Egypt only. We do not offer international shipping at this time. If this changes, we'll update this page.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your order's weight and delivery location. You'll see the exact shipping fee before you complete your purchase — no surprise charges.

Estimated delivery time after your order ships is 1–3 business days, depending on your governorate. Deliveries to Cairo, Alexandria, and other major cities are typically faster than deliveries to more remote areas.

Total estimated time from order to delivery: processing time + delivery time  4–7 business days.

Order Tracking

Once your order has shipped, you'll receive tracking details via email so you can follow your delivery status. If you haven't received tracking information within 5 business days of placing your order, please contact us.

Delays

While we do our best to meet the estimates above, delivery times can occasionally be affected by courier delays, weather conditions, high order volume, or incomplete/incorrect address information. We'll do our best to keep you informed if your order is delayed.

Incorrect Shipping Information

Please double-check your shipping address at checkout. Artikya is not responsible for orders delayed or misdelivered due to incorrect or incomplete address information provided by the customer. If you notice an error after placing your order, contact us immediately so we can try to correct it before it ships.

Damaged, Lost, or Missing Items

If your order arrives damaged, or if it hasn't arrived within the estimated delivery window, please contact us at info@artikya.com within 24 hours of the expected delivery date, along with your order number and photos of the item/packaging if damaged. We'll work with you to arrange a replacement, repair, or refund in line with our Refund Policy.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. We can only make changes before your order has been processed for shipping; once it has shipped, our standard return/refund process applies.

Contact Us

If you have any questions about your shipment, reach out to us through our Contact page and we'll be happy to help.